Privacy Policy – StratCo. Plumbing Services, Inc.

Effective Date: April 1, 2026

StratCo. Plumbing Services, Inc. (“StratCo,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your information when you interact with our services, including through our website, phone communications, and SMS/text messaging.

1. Information We Collect

We may collect the following categories of personal information:

A. Personal Information

• Full name
• Phone number
• Email address
• Service and billing address
• Payment information (processed securely via third-party providers)

B. Service & Transaction Information

• Details regarding plumbing or gas service requests
• Appointment history
• Invoices and payment records

C. Communication Information

• Call recordings (where permitted by law)
• SMS/text message interactions
• Voicemail messages
• Email correspondence

2. How We Use Your Information

We use your information to:

• Schedule and provide plumbing and gas services
• Dispatch technicians and manage appointments
• Send appointment confirmations, reminders, and updates
• Deliver invoices, receipts, and payment notifications
• Respond to customer inquiries and provide support
• Improve our services and operations
• Maintain internal records and comply with legal obligations

3. SMS/Text Messaging Communications

By providing your phone number and opting in, you consent to receive SMS/text messages from StratCo. Plumbing Services, Inc. These messages may include:

• Appointment confirmations and reminders
• Technician arrival notifications
• Service updates
• Billing alerts and payment links
• Follow-up communications regarding services

Message frequency may vary. Message and data rates may apply.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

• STOP to unsubscribe
• HELP for assistance

Once you opt out, you will no longer receive SMS messages unless you provide consent again.

4. How We Share Your Information

We do not sell or rent your personal information.

We may share your information only in the following circumstances:

• With trusted third-party service providers who assist in business operations (such as payment processing, scheduling, or communication platforms), under strict confidentiality obligations
• When required by law, regulation, or legal process
• To protect the rights, safety, and property of our business, customers, or others

SMS consent is not shared with third parties or affiliates.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

6. Data Retention

We retain personal information only as long as necessary to:

• Provide services
• Maintain business and financial records
• Comply with legal and regulatory requirements

7. Your Rights and Choices

You may:

• Request access to your personal information
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of communications at any time

To make a request, contact us using the information below.

8. Third-Party Services

We may use third-party platforms to support our operations (such as invoicing, scheduling, and communication tools). These providers are contractually required to safeguard your information.

9. Children’s Privacy

Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.

11. Contact Information

StratCo. Plumbing Services, Inc.
Phone: 404-977-8817
Email: services@stratcoplumbing.com
Website: https://www.stratcoplumbing.com